Office workers optimistic about automation, research shows

A survey carried out by independent research company Opinium has found that 48 per cent of office workers in the UK are feeling optimistic about the impact that automation will have in the workplace.

The research, which was commissioned by Capgemini, questioned over 1,000 UK office workers about technologies such as automation, artificial intelligence and robotics, and found that 32 per cent believe that robotics will positively impact the workplace, rising to 40 per cent for machine learning.


Over 45 per cent of respondents said that they have thought about how automation technologies could support the department in which they work.

The number was higher for office workers who carry out finance-based tasks, with 85 per cent saying that they have given serious thought to how automation could support their work.

Office workers were questioned on the benefits that they believe automation could have on the workplace, with 27 per cent believing that it will create more time to carry out higher-value, core business tasks; 25 per cent saying that it will lower costs; and 21 per cent believing that it will improve accuracy of results.


Commenting on the research, Capgemini Business Services Unit Vice President and Chief Technology Officer Lee Beardmore said: “It’s really heartening to see the optimism for automation technologies among the UK’s office workers — particularly when nearly half have given serious thought to implementation in their own workplace.”

He said that their survey estimates that approximately 13 per cent of UK businesses are benefiting from automation, and it is expected that this figure will rise in the near future as more businesses realise the transformational power of technologies such as artificial intelligence, automation and robotics.

He added that all of these technologies represent an opportunity for business growth in every industry sector.

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