Make sure you reach out to firstname.lastname@example.org if you are experiencing any issues with the app.
It is impossible for us to steal user funds as they are all custodied at Coinbase (our partner to help offer investment services through the app). Lawnmower is never in control of any user funds, from time of purchase, to delivery to your account.
All users can at anytime log into their account on Coinbase using the same credentials as they use to sign into Lawnmower and have full access to all funds.
Let me know if you have any other questions!