Hilton: Unleashing the power of AI, finding the perfect culture fit

The process of finding diverse talent and the need to adapt rapidly to satisfy their customers’ needs in the hospitality industry continues to be a massive challenge.

As a global hospitality company with 19 world-class brands in 123 countries and territories, comprising more than 7,300 properties with one million rooms, Hilton knows it takes hundreds of jobs to create unforgettable experiences for its guests — and behind every job, there’s an extraordinary person working to make each Stay magical.

That’s why Hilton was looking for a new way not only to modernize its talent acquisition process but also to find the right culture fit and have a similar overlap in values.

One of the most well-known advocates of a values-based approach from Google is:

“If we hire you based on your skills, we’ll get a skilled employee. If we hire you based on your skills, and your enduring passions, and your distinct experiences and perspectives, we’ll get a Googler. That’s what we want.”

For Hilton, finding the right skills and value to match talent and reduce turnover is the key challenge they are facing. That’s when talent leaders at Hilton suggested looking at LeapIn AI hiring and its capability to use AI to solve their needs.

Customized unique AI Algorithm for the organization

LeapIn leverages AI algorithms and machine learning to analyze vast amounts of data and identify patterns that correlate with the internal top-performance employees. By analyzing historical data on past engagements, employee performance, and other relevant factors, AI can predict which candidates are likely to succeed in specific roles. This enables Hilton to predict a candidate’s future performance and cultural fit more accurately. LeapIn AI plays a crucial role in predictive hiring by automating time-consuming tasks and providing data-driven insights. AI-powered talent sourcing tools utilize machine learning algorithms to analyze candidate profiles, skills, experiences, and other relevant data. These tools can efficiently screen and rank candidates based on their suitability for specific roles, saving recruiters valuable time and effort. By comparing candidates against successful employees’ profiles, AI algorithms identify patterns and indicators of future success.

Fulfilling the promise of faster, more effective hiring

In implementing LeapIn AI, the Hilton team filled up positions within 7 days, reducing 50% of the turnover. by building a culture, and value AI model, recruiters can access candidates' soft skills, character, work ethic, integrity, dedication, and attitude. it also assesses a candidate's ability to think strategically, contributing to the organization’s long-term success.

Netflix’s culture memo for instance garnered much attention and the organisation is very clear in following a values-based approach, “If you want to build an innovative, disruptive, high-performance, rapid growth company that attracts and retains the best talent, then you need to be deliberate about the culture you create.” The now famous culture deck showcased the “keeper test” and “sunshine,” which encourages employees to share a mistake they have made with colleagues which promotes transparency. It is safe to say that you are to blame if you apply for a role at Netflix and are surprised by what’s expected of you.

As AI continues to evolve, organizations that embrace skills-based-value hiring will gain a competitive edge by attracting and retaining the right talent to drive their success in the ever-evolving business.