Unlocking the kind of empathy and insight that allows you to deliver game-changing customer experiences — Last week I wrote about one of the best customer experiences I have had in a very long time. I talked about how the best experiences are built around excellent products or services, and how incredibly powerful a company’s well-placed belief in their own product can be. …

Ecosa: A masterclass in delightful customer experience — I recently had one of the best customer experiences that I have had in a very long time. Possibly in forever. …

These last few weeks have been a disturbing and turbulent time here in Aotearoa New Zealand, and yet amongst all of the grief and horror, the leadership of our government, and of prime minister Jacinda Ardern in particular has provided a shining light of hope in a time of darkness…