Leslie O’FlahavanGetting Our Stories Straight: How to Deliver Consistent Customer Communication in an Omnichannel…You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When…Mar 5, 2019Mar 5, 2019
Leslie O’Flahavan5 things you should stop writing to customers right nowI’m about to give you a friendly scolding about some of those ingrained customer service writing habits you need to break. I’ll call out…Jan 24, 2019Jan 24, 2019