development is also easier
The Hidden Homescreen
Matt Hartman

Technically, yes, but from a design perspective, building good bots is quite hard. Not only is there little experience designing bots that strike the right balance of personality and utility, there is also little experience designing software that can act as an agent on behalf of a user and the complexity of expectations and interactions that entails. There aren’t nicely curated collections of design patterns to work from yet. So… while a ‘not-awful’ experience is ‘good-enough’ in many cases right now, like with the web and apps before, that won’t last long.

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