LiveAgent5 Ways To Listen To Customers More Actively | LiveAgentWhen it comes to B2C communication, the prevailing attitude is that companies are the one doing the talking, while customers only speak…Aug 27, 2020Aug 27, 2020
LiveAgent10 Best Ways to Boost Customer Happiness | LiveAgentThere is nothing that can impact a brand’s reputation as badly as poor customer service. Whether it is about lodging your issue several…Aug 25, 2020Aug 25, 2020
LiveAgentHow is it to be a customer service agent working for the most successful digital companies?Let’s face it, working as a customer service agent has never been an easy job, but the current requirements for customer service jobs have…Aug 18, 2020Aug 18, 2020
LiveAgentLive chat in e-commerce. Is it the right customer service solution? | LiveAgentOne of the main differences between e-commerce and brick and mortar stores is the lack of immediate support in online stores compared to…Aug 11, 2020Aug 11, 2020
LiveAgentRelationship Marketing: How to Connect with your Customers | LiveAgentFirst, there’s the initial spark of wonder and intrigue. Then, there’s the commitment as you settle into a routine and plan a future…Aug 4, 2020Aug 4, 2020
LiveAgent5 Ways Customer Service Representatives Are More Than Just Employees To Your Business | LiveAgentCustomer service is very important for the growth of your business. Regardless of how good your product is, customers will most likely…Jul 30, 2020Jul 30, 2020
LiveAgentChurn rate 101: What is it, how it is calculated, and how to reduce it | LiveAgentA company’s churn rate is one of the most important metrics that should be taken into account when determining a business’s health. If you…Jul 28, 2020Jul 28, 2020
LiveAgentWhat does your customer service team need right now? | LiveAgentThe crisis we are experiencing right now has led to many companies needing to make critical decisions on a daily or even hourly basis…Jul 23, 2020Jul 23, 2020
LiveAgentHow to deal with hate and complaints on your customer service channels? | LiveAgentWe know dealing with harsh words and angry complaints can be tough. We also know that being on the receiving end of these remarks is often…Jul 21, 2020Jul 21, 2020
LiveAgentCustomer Effort Score (CES) — what is it & how can you measure it? | LiveAgentNowadays, we’re used to everything being simple and convenient when it comes to many aspects of modern living. From agile processes…Jul 14, 2020Jul 14, 2020