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5 Ways To Listen To Customers More Actively | LiveAgent

When it comes to B2C communication, the prevailing attitude is that companies are the one doing the talking, while customers only speak…

6 min readAug 27, 2020

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5 Ways To Listen To Customers More Actively | LiveAgent

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LiveAgent

10 Best Ways to Boost Customer Happiness | LiveAgent

There is nothing that can impact a brand’s reputation as badly as poor customer service. Whether it is about lodging your issue several…

11 min readAug 25, 2020

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10 Best Ways to Boost Customer Happiness | LiveAgent

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LiveAgent

How is it to be a customer service agent working for the most successful digital companies?

Let’s face it, working as a customer service agent has never been an easy job, but the current requirements for customer service jobs have…

12 min readAug 18, 2020

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How is it to be a customer service agent working for the most successful digital companies?

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LiveAgent

Live chat in e-commerce. Is it the right customer service solution? | LiveAgent

One of the main differences between e-commerce and brick and mortar stores is the lack of immediate support in online stores compared to…

6 min readAug 11, 2020

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Live chat in e-commerce. Is it the right customer service solution? | LiveAgent

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LiveAgent

Relationship Marketing: How to Connect with your Customers | LiveAgent

First, there’s the initial spark of wonder and intrigue. Then, there’s the commitment as you settle into a routine and plan a future…

13 min readAug 4, 2020

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Relationship Marketing: How to Connect with your Customers | LiveAgent

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LiveAgent

5 Ways Customer Service Representatives Are More Than Just Employees To Your Business | LiveAgent

Customer service is very important for the growth of your business. Regardless of how good your product is, customers will most likely…

5 min readJul 30, 2020

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5 Ways Customer Service Representatives Are More Than Just Employees To Your Business | LiveAgent

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LiveAgent

Churn rate 101: What is it, how it is calculated, and how to reduce it | LiveAgent

A company’s churn rate is one of the most important metrics that should be taken into account when determining a business’s health. If you…

10 min readJul 28, 2020

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Churn rate 101: What is it, how it is calculated, and how to reduce it | LiveAgent

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LiveAgent

What does your customer service team need right now? | LiveAgent

The crisis we are experiencing right now has led to many companies needing to make critical decisions on a daily or even hourly basis…

7 min readJul 23, 2020

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What does your customer service team need right now? | LiveAgent

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LiveAgent

How to deal with hate and complaints on your customer service channels? | LiveAgent

We know dealing with harsh words and angry complaints can be tough. We also know that being on the receiving end of these remarks is often…

6 min readJul 21, 2020

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How to deal with hate and complaints on your customer service channels? | LiveAgent

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LiveAgent

Customer Effort Score (CES) — what is it & how can you measure it? | LiveAgent

Nowadays, we’re used to everything being simple and convenient when it comes to many aspects of modern living. From agile processes…

9 min readJul 14, 2020

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Customer Effort Score (CES) — what is it & how can you measure it? | LiveAgent

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LiveAgent

LiveAgent

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2022. Stay closer to your customers and help them faster with LiveAgent.

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