This is the extended version of LivePerson CEO Robert LoCascio’s article, which originally appeared in TechCrunch.

You may not know me by name or even my company, LivePerson, but you’ve certainly used my invention. When you’re on a website and a…

More than ever, consumers are prioritizing (and sharing) exceptional brand experiences. On the web, in store, or on-the-go, experience is headlining the conversation. In this age of experience, great CX defines brand image and…