Scott Davidson – Medium

Scott Davidson

Scott Davidson

CUSTOMER EXPERIENCE IS THE HOTEL INDUSTRY’S BATTLE-GROUND.

SCOTLAND’S HOTEL SECTOR MUST FEEL LIKE IT IS UNDER SIEGE: FROM NATIONAL LIVING WAGE TO NEW ACCOMMODATION ALTERNATIVES, FROM RENTAL RISES TO…

Oct 22, 2017

CUSTOMER EXPERIENCE IS THE HOTEL INDUSTRY’S BATTLE-GROUND.

Oct 22, 2017

Scott Davidson

Employee Engagement isn’t easy

Developing Employee Engagement means identifying, measuring and investing in its Key Drivers

Sep 17, 2017

Employee Engagement isn’t easy

Sep 17, 2017

Scott Davidson

Customer Satisfaction is up, but Recommendation is down! What’s going on?

Next month, the Institute of Customer Service releases it’s next “State of the Nation” update. If you aren’t familiar with the report, it…

Jun 15, 2017

Customer Satisfaction is up, but Recommendation is down! What’s going on?

Jun 15, 2017

Scott Davidson

The Importance of “Effortless“’” in Customer Complaints

RECOGNISING COMPLAINT HANDLING SUCCESS Earlier this year, I was lucky enough to be invited to judge at the inaugural UK Complaints Awards…

Jun 2, 2017

The Importance of “Effortless“’” in Customer Complaints

Jun 2, 2017

Scott Davidson

The Importance of Emotional Engagement in Customer Experience

At The Research Locker, helping clients understand how Customer and Company Effort during service interactions (particularly in a complaint…

Apr 18, 2017

Apr 18, 2017

Scott Davidson

Scott Davidson

Research agency founder: improving Customer Experience #CX & Employee Engagement, helping businesses better retain customers and grow loyalty & advocacy.

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