We’ve interviewed Blake Morgan, a customer experience author, speaker and adviser. She believes that transparency is a “nonsense killer”, improving culture and making customers (and employees) happier. — Tell us about you and your work. I’m a customer experience author, speaker and adviser. My book “More Is More: How The Best Companies Work Harder And Go Farther For Knock Your Socks Off Customer Experiences” is being published with Routledge next Spring.