Ludo RaedtsCustomerFirst Awards: als je komt wees er dan ook bij!Het aftellen is begonnen, over drie weken weten we die de jaarlijkse CustomerFirst vakprijzen wint en wie zich het klantvriendelijkste…Mar 31, 2017Mar 31, 2017
Ludo RaedtsTWC Holding bundelt krachten samen met e-commerce bedrijven Tribal en JaagersOvername speelt in op snel veranderende internetconsumentJan 4, 2017Jan 4, 2017
Ludo RaedtsCompanies: WhatsApp is not a service channel: don’t kill it!All around me I see companies offering customer service via WhatsApp. Since WhatsApp doesn’t offer an API, the companies need to work with…Apr 13, 20161Apr 13, 20161
Ludo RaedtsCX in Customer ServiceCX. It it what it is all about these days. Customer Experience. It is the buzzword of the moment. Also in customer service CX is what we…Feb 26, 20162Feb 26, 20162
Ludo RaedtsHow Starbucks got me in the Christmas moodLast week I ordered a coffee at Starbucks and the barista asked for my name as usual. Since my name is not a common name in the Netherlands…Dec 10, 2015Dec 10, 2015
Ludo RaedtsHow to handle content of sensitive moments like the Paris commemoration.Yesterday at noon public life stood still for one minute in honour of the victims from the terror attacks in Paris.Nov 17, 2015Nov 17, 2015
Ludo RaedtsIf you are a social media hero you should live up to your status.Picture from @alanlepoJun 27, 2015Jun 27, 2015