Call Routing and IVR Customization Options by MCUBE

Whenever you are looking for call routing and IVR (interactive voice response) customization, we offer a variety of options to ensure your callers have a smooth and efficient experience. Here are some highlights:

Call Routing Flexibility:

• Route calls to specific teams or agents based on the time of day or day of the week.
• Connect callers with the most qualified person based on their inquiry.
• Route calls to specialists familiar with specific regions or areas.
• Use your IVR system to gather information and direct callers accordingly.

Customizable IVR Systems:

- Interactive Menus: User-friendly menus with options relevant to your callers.

- Personalized Greetings: Record custom greetings to welcome callers and set the tone.

- After-Hours Management: Route calls to voicemail or informative messages outside of operating hours.

- Data Collection: Gather valuable information (e.g., preferences, needs) through the IVR system.

Additional Benefits:

• Track call volume, wait times, and performance to optimize routing strategies.
• Gain valuable insights into call trends and identify areas for improvement.
• Streamline workflows by integrating your IVR and call routing with your CRM system.

By offering these options, we help you:

Reduce wait times and connect callers with the right person quickly. Create a positive first impression and a smooth interaction. Collect information to improve communication and marketing efforts. Our solutions adapt and grow alongside your organization.