Matt Wilbanks – Medium

Matt Wilbanks

Matt Wilbanks

Artificial intelligence and digital communication are disrupting the contact center space

Aug 22, 2017

Artificial intelligence and digital communication are disrupting the contact center space

Aug 22, 2017

Matt Wilbanks

Can ‘things’ be social?

What will be the impact of IoT and AI to the customer experience?

Jul 5, 2017

Can ‘things’ be social?

Jul 5, 2017

Matt Wilbanks

Will Platform As A Service Businesses Bring An End To Human Customer Service?

This past year, the media has been full of posts talking about the rise of artificial intelligence (AI), bots, next-gen automation…

Apr 7, 2017

Will Platform As A Service Businesses Bring An End To Human Customer Service?

Apr 7, 2017

Matt Wilbanks

Amazon Connect — Operations Are Being Disrupted

On Tuesday Amazon Web Services announced the launch of their new contact center product, Connect. While everyone talks about how Amazon is…

Mar 31, 2017

Amazon Connect — Operations Are Being Disrupted

Mar 31, 2017

Matt Wilbanks

Social Customer Care Has A Scaling Problem

Today, at HelpSocial, we announced a few big things. You can read the press release for details on the 2.0 version of our Open API…

Mar 28, 2017

Social Customer Care Has A Scaling Problem

Mar 28, 2017

Matt Wilbanks

Elon And Tesla Are Getting A Lot Of Press For Their Social Media Response. Should They Be?

By now, you’ve probably read about how quickly, electric car manufacturer, Tesla Motors, implemented a change after a customer tweeted…

Jan 13, 2017

Elon And Tesla Are Getting A Lot Of Press For Their Social Media Response. Should They Be?

Jan 13, 2017

Matt Wilbanks

Startups: How to find your target market.

Are you asking the right questions the right way?

Nov 14, 2016

Startups: How to find your target market.

Nov 14, 2016

Matt Wilbanks

Social Media in the Contact Center, Without Compromise or Disruption

Last year, HelpSocial began working with inContact, to bring our social features into their current platform. We are excited and proud to…

Aug 11, 2016

Aug 11, 2016

Matt Wilbanks

Final post of the series: Is Techstars worth it?

« go back

Apr 25, 2016

Final post of the series: Is Techstars worth it?

Apr 25, 2016

Matt Wilbanks

Second post of the series: What happens during a startup accelerator like Techstars?

« go back

Apr 22, 2016

Second post of the series: What happens during a startup accelerator like Techstars?

Apr 22, 2016

Matt Wilbanks

Matt Wilbanks

CEO, Co-Founder @HelpSocial. I've been known to swim, bike and run. Sometimes all in the same day. Love #TexasBBQ.

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