Doing business at a young age
In business, you take actions such as a responsibility in front of your customers. Getting a complaint letter sucks, refunding sucks even more. What if you are a head and a worker you know? You can`t write like `we are so sorry, I`ll try to change my workers`. I can`t change my workers. Maybe there is a philosophical idea: change yourself. Deling with customers is another form of art. You know persuading them, afterwards offering the best possible service.