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adam russell
adam russell

adam russell

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24 Followers
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adam russell
adam russell
May 11, 2016 · 11 min read

Customer Recommendations of the Third Kind

How customer advocacy and NPS help us to misunderstand our…

adam russell
adam russell
Oct 20, 2015 · 14 min read

I am a criminal!

I am a criminal to some people who believe that I flout, break or twist the law to my own advantage. I am a criminal to others who say I am stealing money from honest Australian workers, and worse, I exhibit characteristics that are weak, sneaky and emphatically un-Australian.

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