I would love to see UAL’s calculations — undoubtedly on a spreadsheet somewhere — comparing lost…
Richard Abramson

Yeah by definition you can’t plan for a situation like this — which is the problem. Most businesses can make rational decisions for known situations, and have so much confidence in that that when exceptions present themselves they don’t have the flexibility to be change.

I would love to see their initial math though, you’re right that it’d be fascinating.