Dealing with Difficult Clients

By Nick Mann of TyypoPrints

If you’ve been freelancing you know it can be a struggle. While it’s awesome to work with different personalities, some are going to be more difficult than others.

A few clients will know precisely what they need and they’ll tell you exactly you want. Others will have to drag out to give much info on your thoughts and they may experience issues settling the objectives.

From my experience the latter is considerably more frequent when clients don’t know the effort designers have to go through. In case you’re working with small businesses this could be right up your alley.

Here are my tips for working with these sorts of clients and communicating what you should do.

Get as much info as you can

In the past, I’ve had a few clients that didn’t give a lot insights about what they needed, making it appear as they didn’t really know what direction they wanted.

Later, following a few hours have been put into work, it turned out they knew what they wanted, they simply didn’t know how to say it, and which missed the mark of the outcome. Some others are extremely blunt and to the point.

Ask Questions

Most clients want a website, but you need to provide a website that converts.

Frequently, their misunderstanding is not because of ignorance, it’s a lack of not knowing better. Always take the time to educate and make an effort in where the logic is being misunderstood. This will make you more likeable, knowledgeable, and more trustworthy.

Listen to your gut

If something is going to confuse the client, you might be in a situation to simply settle on the choice on your best judgement.

All through the procedure of the design brief, you’ll most likely have gone through a questionnaire to the client, and you would know what’s best for them as a professional.

Not all choices are vital, so know when to pick your battles when it comes your view versus your client.

Be a mentor to your clients

Many of your clientsd will rely on your expertise hence why they’re hiring you. When you see clients settling on poor choices that could harm affect the conversion rate of their site, give them some expert guidance to them why and why that benefits them.

Great reationships are built on trust.

Be strategically limiting

Choices are great, it allows to know exactly what you want. Unfortunately choices are only great if the chooser is knowledgeable about the choices. Insead of hoping your client will like your choice, be objective of why this is the best choice.

Charge additional for changes

Time is the most valuable thing in the world and as designers, we’re only getting paid if we’re spending our time. The best way to make sure you’re in control is to inovice your client everytime they want a change. You’ll always be rewarded for your time and keeps the worst clients from taking that away from you.

Have an exit strategy

Not only only is getting the design work, but how they’re delivered or maintence is also factors to take in.

Following up and getting results is vital for your relationship as well. This can lead to testimonies and referrals which keeps business going.

If you want to learn more about how you can communicate with your clients check out my ebook: Designer’s Delimma: How to Communicate with your Clients.