To create delight, you need an element of surprise.
The dangers of delightful design
John Saito

Fantastic article John,

I recently got married and applied UX techniques into the wedding planning process.

I introduced some elements of delight when creating the “experience” and your article really resonates with my idea of delight and with what I tried to achieve on my big day. I am in the process of writing an article about the experience and was considering mention this article. Would that be ok with you?


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