Martin Jordan
Aug 3, 2024

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Service assessments were only introduced in the summer 2013, after the first version of the Service Standard was launched in the spring 2013 – see blog post on the blog of the Government Digital Service: https://gds.blog.gov.uk/2013/06/07/getting-up-to-standard/

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Martin Jordan

Making services work better for all people; Head of Design at German govt’s Digital Service, former Head of Service Design at UK Gov; Service Gazette co-editor