I love your third point of why retail is failing; “refusal to craft in-store experiences.” It’s all about crafting an experience. That’s not why people buy the first time, but it’s why they buy the next 200 times.
Brian Chesky, CEO of Airbnb talks a lot about this in a recent podcast I listened to. He crafted the perfect travel experience for one person, and then took what he learned and scaled it to thousands.
I’m excited to see what ends up happening in retail, and hopefully you are the one leading the charge with innovative solutions. I’m curious to see what they look like