6 Basic Questions to Formulate Your Risk Based Thinking Model For ISO 9001:2015
Do this and you will get lousy results. The last time he held a meeting to identify risks with his coworkers; he got unexpected and unpleasant results. The meeting ended up with more confusion and he couldn’t achieve the meeting’s outcomes.
It was the first meeting with the head departments in his organization after the transition training to QMS ISO 9001:2015. He asked everyone to brainstorm the risks that they might encounter in their work.
Tens of negative responses, consequences and bad events started to flow while no one mentioned any upside risks or opportunities! He tried to show them that the term risk includes both upside risks (opportunities) and downside risks (threats). Some are convinced, others refused the idea, and the rest were confused.
Can you figure out Why did this happen?!
He didn’t prepare them for the easiest but the most important stage in the risk management process: “The Definition Stage or Establishing the Context”
Despite the training your people attended about the new QMS ISO 9001:2015, but their mind still wired with the layman’s definition of risk. Ask anyone if he would like to have a risk happen for him/her and you will get “No” responses all the time.
It’s important to be clear about the definition of risk to avoid confusion among teams trying to manage their risks.
I can’t emphasize this more, one of your challenges as a quality professional is toinstall and instill the technical definition in your people’s mind before moving on, to not confront the same results of my friend.
In this article I’m going to show you how to create a Risk Based Thinking Model for your ISO 9001:2015 implementation. In addition to, I’m going to provide you with25 techniques and tools to properly identify and analyze upside and downside risks. To do so, four things I’m going to share with you, Today:
- How Risk Based Thinking and Risk Based Auditing will go together?
- How to shift your people’s mind to adopt the technical definition of risk?
- 6 universal questions to formulate your Risk Based Thinking Model
- The Risk Based Thinker’s Toolkit.
Risk Based Thinking and Risk Based Auditing
One of the benefits of risk based audits that had been introduced since 2011 is to unlock the hidden risks that couldn’t be identified by the organization itself and monitoring of the current risk treatments.
But the auditor may fail to identify significant risk, or may identify a risk that is not important, because the auditor’s evaluation mainly depends on samples, therefore that would involve a sampling risk.
The new ISO 9001:2015 incorporated Risk Based Thinking to the quality management system in the very beginning, during the planning stage, so all risks and opportunities associated with the organization’s context and objectives are identified, analyzed, treated and monitored a head of time.
The internal or external auditor is not solely responsible for this anymore, but the organization leadership and every process owner too.
This is how Risk Based Auditing and Risk Based Thinking will go hand in hand, and I’ve devoted the rest of the article to show how to do this without being overwhelmed by the risk management jargon.
Rewire The New Paradigm
The story that I’ve introduced earlier can simply happen inside your halls, so you have to prelude the risk term to your people in a manner that doesn’t confuse them.
But, how can you do that?
How to take your people from where they’re (the layman’s definition of risk) right now to a new mental model, different paradigm, and different way of thinking about risk?
You can do that by letting them recognize that both threats and opportunities are equally important to their business success, and to make that crystal clear in their mind, you have to introduce to them the two failings.
There’re two equal failings should be avoided:
- Threat occurred and could have been mitigated or avoided.
- Opportunity missed and could have been seized or exploited.
“Fear of harm ought to be proportional not merely to the gravity of harm, but also to the probability of the event.”Antoine Arnauld (1612–1694)
“The excitement that a gambler feels when making a bet is equal to the amount he might win times the probability of winning it.” Blaise Pascal (1623–1662)
Read the two quotes again with pondering, I intentionally brought them here …. What are their implications?
The theologian and philosopher Arnauld and his friend Pascal, the developer of the theory of probability, they had framed the downside risk and upside risk in these two quotes many years ago. These quotes reveal that the idea of treating threats and opportunities the same is not new, since it was being addressed by two of the earliest thinkers in the field of risk management.
If you still have doubts, or not convinced, I have explained this in my previous article with a conducted survey. You can pause, and go read it from here.
Now you’re ready to approach the risk definition, so let’s dive into the details …
The Socratic Method and The Six Universal Questions
A quality leader should realize the incredible power of questions and how it could shape people’s thoughts and let them learn virtually anything. In fact the entire Socratic Method is based on the teacher is doing nothing but asking questions, directing the student’s focus and getting them to come up with their own answers.
“He who asks questions cannot avoid the answers” Cameron Proverb
If you’re a business owner or a senior executive and can’t afford the huge budget of the risk management process, taken time for risk workshops, creating risk registers and reports, then update all of that consistently.
And you’d like to be leaner than that, especially there’s no formal framework or even documents required by ISO 9001:2015!
Then, you can use the questioning approach to manage risks smoothly and effectively.
There’re six universal questions, any risk based thinker (e.g., risk manager, quality specialist, or an executive) could ask himself/herself or among teams These questions are universal because they follow the typical risk management process (see Table 1)
Table 1: The six questions and its reference in ISO 9001:2015
Using these simple questions as a framework for managing risks in SME’s will make you avoid using Risk Management Jargon. So, your people can easily understand what are you asking them, and they’re not going to feel overwhelmed. However, these questions could be used at any size of business regardless its industry.
Here’s an important practical tip I’d like to share with you. Don’t treat all your processes as the same. Of course, there’re some processes are more critical than others, some activities have greater impact than others, and some tasks have more probable consequences than others.
So, you can go deeper with more investigation in every stage of risk management and ask questions like: How? When? Where? and Why?
You’re the one who will decide whether to dive or just swim! But to help you in this decision, consider the following three elements….
Three main elements you have to consider if you want to go beyond these questions (such as adopting ISO 31000 as a guidance), unless this framework satisfies your needs. The three elements are:
- The size of your organization and its context,
- The complexity of your processes,
- The competencies of the people who’re doing the job.
But large corporations will need to go into a detailed risk management process to cover all their internal and external major risks. So, they might hire full time risk managers, use specialized risk management software, and create detailed risk reports.
On the other hand, SME’s can run a meeting to figure out the answers of these questions, then doing this in specific intervals or so, to review taken actions, and share the lessons learned.
These intervals could encompass but not limited to day to day routine checks, self assessments (internal audits), management reviews, and vendor assessment. All of these are also called performance audits or Risk Based Audits.
In the same time, You’re not violating the typical risk management process, but following it with less formality.
Call to Action!
In this article and my previous one, I tried to make the term risk clear for you, then I showed you how to develop a Risk Based Thinking Model so you can address risks and opportunities in your organization.
I also didn’t forget to supply you with the techniques and tools to support your risk management program. Here’s the Risk Based Thinker’s Toolkit, you can FREE download it from here, and it provides you with:
- 8 risk identification techniques,
- 5 opportunity analysis techniques and methods,
- 3 threat analysis techniques and methods,
- 9 techniques for both threats and opportunities.
Now, I want you to do two things. First, let me know how did you find this article helpful for you? Second, what is the ONE thing that you still struggling with in your transition?
If you’re on a transition to the new QMS ISO 9001:2015, read this article too:
- 3 Things You Have to Know About ISO 9001:2015 Risk’s Definition Before Moving On and don’t leave before downloading your FREE Copy of the required Documented Information by ISO 9001:2015
P.S. This article and the six questions are inspired by the work of Dr. David Hillson, he’s know as The Risk Doctor. He has valuable contributions to the risk management field. He published a paper entitled “Managing risk at your SME” (2015) which includes the six question, I just made a little tweaks and cross referenced them to ISO 9001:2015 clauses. What interesting is that the six questions follow the typical risk management process that is introduced by ISO 31000.