[Part 1] Initial insights from test driving CBA’s Loop
Kirui K. Kennedy

The app seemed to have been launched only for the people in Nairobi. The card collection points are in Nairobi and for my case I am based in Siaya, Nyanza Province. Why deny me the service because of a card? Then collection is in 7 days. I intend to be in Nairobi in 3 months time. I raised this with their team, still waiting for feedback. But with improvement and consideration to “shags” people like me might just up the consumption of this service.

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