How Draft Tackled a Data Mess and Improved LTV 17% in Less Than 2 Months

Summary: Mobile app Draft leveraged Method Mill to make data-driven decisions to increase user LTV by 17%.

  • Platform: Android, iOS

Three Primary users:

  • Nicolo- CTO

The company

With the NFL season about to begin, Draft’s biggest obstacle was increasing their user’s LTV before the season start. Football season may happen every year, but for a young company like Draft, there’s only one chance to get it right, and without the ability to quickly and reliably track key performance metrics, they were flying blind — at a critical time.

The team knew that the best way to accomplish their goal was to be data-driven with their marketing, product, and sales decisions.

Draft is a mobile only, daily fantasy sports app, where users can challenge their friends or strangers in head-to-head matches for cash. The team knew that their success was contingent on their ability to measure these KPIs and they had a to find reliable solution quickly, that would work with their existing data sources.

The data sources Draft had to work with:

  • Localytics, an analytics tool that focuses on providing apps with the data needed for attribution and remarketing.
Data sources in the Draft conversion funnel.

In order to increase LTV, Draft decided to follow a 4 step process:

Step 1: Measure/analyze what factors were impacting LTV

Step 2: Based on the analysis, make key changes to the app in the interest of improving user acquisition and retention (churn)

Step 3: Re-measure and analyze whether the changes were effective

Step 4: Repeat

Step 1: Measuring virality

Before making any big decisions, the team had to determine what elements of the app impacted LTV. They were able to determine their K-Factor with tools listed above, but couldn’t use these tools do anything to change the number for the better.

Draft had the following questions:

  • How does LTV differ between MLB and NFL users?

The team’s analyst, Dave, couldn’t answer these questions because no of their data sources provided a holistic representation of the app. Their data was trapped in silos across each service. The picture of the app’s performance would become much more clear once their data sources were joined into a single queryable database.

Draft turned to Method Mill for a fast, no-integration solution. Their CTO Nicolo plugged in the mParticle, Localytics, AppBoy and PostgreSQL credentials to Method Mill, and their client side and transactional data were immediately joined in a new queryable database (Amazon Redshift). This was all done without the overhead and complexity of additional code or third party dependencies.

That same day they were writing SQL queries and finding the answers to their most critical business intelligence questions.

“Integrating Method Mill could not have been simpler. I just inputted our credentials and the data was in Redshift, and ready to query in a few hours. I loved that there weren’t any SDKs or APIs to worry about, and all analytics queries now happen away from our production server.” -Nicolo

Now for the answers to those burning questions:

  • Pre-season NFL users were not challenging friends to new games, they were were just beginning random drafts with strangers. This is a key finding because NFL users were skewing the k-factor lower.

“Being able to query both transactional and event data at once is a dream come true. There are finally no more unanswered questions.” -Dave

Another great benefit to the team was that Dave was able to save his queries, and the team could run them and generate reports any time they liked.

Step 2: Making informed changes

“After using Method Mill, almost all of our changes to the app are based in fact. There’s no more shooting from the hip.” -Justin

Equipped with knowledge about what affected LTV in their app, Draft made a multitude of changes, including:

  • Encouraging their NFL users to challenge their friends through push notifications at key times during the week.

Draft also decided against certain proposed changes. Sending secondary push notifications encouraging users to accept challenges that have been waiting for a long time was discarded. Draft learned that reminding users to accept a challenge was frustrating and resulted in decreased engagement.

Step 3: Re-measure the data

Draft’s case is a perfect example of how small changes can have significant impact on a product’s success. Just a few alterations improved LTV by 17% in a remarkably short period of time, and now the team is optimistic about this key performance indicator continuing to rise in the future.

Step 4: Repeat

Next steps:

Draft has very ambitious plans to become even more data driven with Method Mill. Here are the steps they’re taking to improve their product:

  1. Integrating paid install data from Tune in order to track every step of a user’s journey from the initial campaign to their first cash deposit.

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