Video Visitation and Online Scheduling
Updated July 7, 2021
The Michigan Department of Corrections has launched video visitation to offer an avenue for those incarcerated and their families to safely connect during the pandemic.
Details previously displayed on this page, including video visitation installation tables, have been transferred to the MDOC website.
Please CLICK HERE.
As a reminder to those who wish to video visit with a prisoner housed at one of the pilot sites that are now live, here are the basic steps that an approved visitor should follow:
Review the Video Visitation Standards. CLICK HERE.
Step 1: The Approved Visitor should navigate to the GTL Visitor Web site: https://midoc.gtlvisitme.com/app
Step 2: The Approved Visitor will need to create an account on the GTL Visitor Web Site and request to visit the prisoner at SMT.
Step 3: Once approved on the GTL site, the Approved Visitor will then be able to request a scheduled video visit for prisoners at SMT.
Length of video visits: 20 minutes (with 10 minutes between).
Cost of video visits: The cost of a scheduled twenty (20) minute video visit is $3.20. The video visit must be paid for in advance by the person scheduling the visit.
Scheduling window: Video Visits may be scheduled no less than 72 hours in advance of the scheduled visit and not after 48 hours.
Video visitation with prisoners at WHV as of July 7, 2021
Video Visitation at Women’s Huron Valley Correctional Facility (WHV) is moving from the vendor ATG platform to a video visitation platform provided by vendor GTL. This change will align all MDOC facilities under the GTL service. The tentative date for the transition to GTL is Tuesday, July 13, 2021. Prisoner friends and family will be able to schedule video visits on GTL’s web site up to 72 hours in advance. Online scheduling can begin on July 10, 2021 and GTL video visits will begin on July 13.
Scheduling on the ATG platform will stop on July 13, 2021. Remaining video visits scheduled on ATG’s platform may be conducted through July 16, 2021.
A process is being worked out to ensure any money allocated by WHV prisoners for video visitation is returned to their account.
Friends and family of WHV prisoners should now follow the steps above to schedule visits through the GTL platform. This information along with more details on the transition can be found on the MDOC Video Visitation web page. Click here to visit the MDOC Video Visitation web page.
To protect the health of staff, prisoners, and the public, the MDOC suspended visitation at correctional facilities statewide on March 13, 2020. In-person visitation resumed in March 2021, but the department continues to offer video visitation as another opportunity for prisoners and their loved ones to connect.
