{Brief 1 — Task 6 usertesting}

User Testing plan developed

The user will be testing both prototypes which are the App and physical disc/scanner. The aim of this user test is to test the usability and the look and feel of the prototypes and gather feedback on what could be changed or added to make the experience better.
The testing will be conducted by 3 different people who fit the target audiences, these users will be given quick rundown of the new experiences and how the prototypes work, they will then go through the outlined task with help and explanation of what is happing along the way, once completed the users will then be asked to give feedback on the prototypes, what works?what doesn’t?anything we can add? etc. The environment for this test can be almost anywhere due to the nature of the app prototype and the disc/scanner will be easier to set up and transport. I will be recording the test with Quicktime pro screen recording or video recording from my phone.

The user will be given the digital app prototype via an Invison link that can be completed on either a desktop/laptop(Invison simulates a phone)or on the user’s phone. The user will use this prototype to check the balance of their account and top up said account.

The physical disc/scanner prototype will involve the user handling a prototype paper disc which the user will use to check the balance of their account and then scan the disc against the prototype scanner resulting in successful or unsuccessful payment of fair.
Tasks and steps for the user to complete.

The user starts the test by tapping the disc against the black pad which results in the red to light up meaning the disc was declined.
Starting balance $5.00 need $15 to travel.

App prototype:
 1. Select balance from side menu of existing V/Line app.
2. Login to account
3. View balance and Top up
4. View list of accounts and select one
5. Enter amount
6. Confirm
7. View New balance
8. exit app
Physical disc/scanner prototype:
1. Remove cover and check balance
2. Scan disc by tapping it against the black pad
3. disc is Accepted

Defined user groups for testing

Personas

The user groups I will be targeting are Students, Elderly and young adult. I have chosen these groups as they cover a wide range of skills and abilities they are also a common sight on public transport. Students use public transport to either attend classes, play at a higher level of sports or going to the city with friends for fun. Elderly use public transport to visit friends and family because it is less effort than driving and some elderly people are unable to drive. Young adults use public transport for business, clubbing, watching sports, visiting friends.

User test Documentation

Script

Welcome user/ask user to participate in the user test.
Explain idea behind the new experience.
Explain the tasks. 
Explain OH&S practises.
User fills user identification form.
Set up recording software/device.
Start the user test.
Guide and explain the functions to the user.
Test end.
Gather feedback.
Thank the user.

Identification and feedback sheet that i will be printing to give to the user.

User test scenario, steps and tasks

User starts the test by tapping the disc against the black pad which results in showing the red border around the pad meaning the disc was declined due to insufficient funds. User must top up account and tap again.
Starting balance $5 needing $15 to travel.

App prototype: steps/tasks
 1. Select balance from side menu of existing V/Line app.
2. Login to account
3. View balance and Top up
4. View list of accounts and select one
5. Enter amount
6. Confirm
7. View New balance
8. Exit app

Physical disc/scanner prototype: steps/tasks
1. Remove cover and check balance
2. Scan disc by tapping it against the black pad
3. Disc is Accepted

Evidence of testing

Unfortunately due to an unseen technical issue, the video recording of user 3 interacting with the prototype was lost to this issue. Below are the pictures and recordings that were recovered.

Left to right: User 1, user 2, user 3
Recording of user test 1
Recording user test 2

Outlined UX issues discovered through testing

None of the users found any UX issues or had problems with the product.

Identify how you have solved these issues

No issues to be solved.

Evidence from prototype testing to support your findings

Left to right: user 1, user 2, user 3

User identification

User 1
Age: 17 
Gender: Female.
Occupation: Student.
How often do you use the V/line services: Sometimes.
What for: To go shopping in Melbourne with friends.
User 2
Age: 27 
Gender: Female
Occupation: Draftsmen.
How often do you use the V/line services: Sometimes.
What for: studies to become draftsmen, and to go to the footy.
User 3
Age: 66
Gender: Male.
Occupation: Delivery driver.
How often do you use the V/line services: Most of the time.
What for: To visit family and when going to the airport.

Feedback

User 1: App was simple to use and understand, disc and scanner are quick and easy to use.

User 2: App was so easy to use, disc is unique and good idea with transportability via Keyring and other devices.

User 3: simple to use, like the LED screen on the disc.

Reiterate prototype based on results

No reiteration needed for the prototypes as no problems were found.
The project can move onto the next stage of development.

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