Chaplain, Baylor Heart and Vascular Hospital. Comments are mine alone. They don't represent those of Baylor Scott & White Health.
Voss’s technique shows that to really reap the rewards of listening, you have to not only take in what the other person says, but also prove that you’ve accurately received the message. As Voss says:
… life. In fact, it took my wife, who is the most important person in my whole universe, telling me, “I feel like you don’t care about having a long life together with me, because you don’t care about taking care of yourself.”