Just rolled out a new system and don’t have great take up from staff? More training is not necessarily the answer. We have found having an honest one on one conversation with staff to be really effective. You might be surprised as to why your staff are not using the new CRM or reporting system. We have found reasons include: the executive team were not leading by example and using the CRM themselves, fear of sharing contacts and losing clients to colleagues or staff not wanting to give up their domain.