Mr. Dana A KoteenTipping Point: Re-framing the Conversation About No-TippingThe decision by Danny Meyer’s Union Square Hospitality Group to transition to “Hospitality Included,” a gratuity-free service model, at…Jul 5, 2016Jul 5, 2016
Mr. Dana A KoteenGuest Experience: Lessons from my Doctor’s Office4 Tips to Create Exceptional Guest Experiences and Increase SalesApr 20, 2016Apr 20, 2016
Mr. Dana A KoteeninRestaurant X TechSorry… did you say “Training Packet?”It was not even a question that the restaurant needed a high-quality, cost-effective, professional training program. I understood what…Dec 4, 20151Dec 4, 20151
