17 bad habits you should avoid this year while handling customer calls
I’m sure generating leads and converting prospects into fully paying customers are your primary goals like most businesses. But, while fulfilling these objectives, don’t neglect the experience you give to your customers. Because statistically, it is proven that 67% of customers mention bad experiences as a reason for churn.
Providing a personalized and memorable customer experience is critical for the growth and success of your business. After all, your customers form the backbone of your business.
However, dealing with customers isn’t a child’s play since at times you and your agents may not know why customers are upset or how exactly you can fulfil their requirements. Yet, if you want to be the leader in your niche, you’ve got to be prepared to face any situation that comes your way.
Here’s a list of the 17 things you should completely omit this 2017 while handling customer calls at ALL COSTS!
Click here to know what they are!