As in the “reputation economy” a term coined by David Birch, the individual social graph — the social data set about each person — determines one’s value in society, access to services, and employability. In this economy, reputation becomes currency.
Create scenarios. When the discussion gets too personal, coming up with real use cases can bring the session back on track. “Let’s think about our persona, Joe, and imagine they are coming here trying to find our Products. Where do you think they would click?”
etter? What makes you l…ack that misses a proper rationale, ask clarifying questions that will remove ambiguity and doubt. “What specifically do you not like about this menu, and is there another type that you like better? What makes you like that one better?”
Bad feedback is directed to the designer, not to the design. If you start hearing things like “your layout” or “your choice of colors” instead of “the layout” and “the choice of colors”, something is weird. The best way to get out of those situations and avoid harmful directed feedback is to include other people in the conversation and see if they all agree with what’s being said.
Bad feedback focuses on the solution, and not the problem. Comments like “you should use a hamburger menu instead” might be jumping too quickly into a solution. Ask people for the problem on what they are seeing, not the solution they are imagining.
Lucidchart is another great tool that provides a slightly better experience than Draw.io and has additional benefits like pre-built templates, many more integrations, a mobile app (rated at 2.5 stars on the App Store), and support for enterprise.