I’ve written various forms of these before, but I thought it was time to try and updated version. I’ve used the prompts from the Atlassian Playbook.

  • Conditions I like to work in

I love to work in a trusting environment where team members support and challenge each other. There’s no better feeling than working together to gain a deep understanding of the problem space and solve a problem.

I’m most active and decisive (for meetings / running workshops / prioritisation planning) in the morning, but more reflective and expansive in the afternoons (Crits / Show the Thing/ writing).

  • Best ways…

We don’t have the right words or metaphors yet.

The Festival of Maintenance (FoM) is a celebration of those who maintain different parts of our world, and how they do it, recognising the often hidden work done in repair, custodianship, stewardship, tending and caring for the things that matter.

FoM is highly interdisciplinary, which as extrapolated by Shannon Mattern with such exquisite care, both its strength and its curse. …

Trying to get back on it — plus hills — via C2K

Week two of C25K — finally feeling some progress, feeling less like a lump of lead. Slightly cheating as there one run left to do before Week 3… but elated at running through the woods on the hunt for wild garlic.

2 x 30 minute runs comprising

6 x 90s jog

5 x 120s brisk walk

If I can bear to start recording these on Strava, it would be good to start capturing the elevation so I can remind myself that running up hills is something new (and hard)!

3 x 8 x 60 seconds run, 90 seconds brisk walk

An attempt to become decent at running again

  1. Recipes that call for obscure, fresh ingredients bought from the expensive South Kensington deli that morning are now risible, as they should be. Jack Monroe continues to be a class act.
  2. With moving less, the food and drink we consume has even more of an impact on mood and outlook. I’m learning about my new limits — one glass good, two is on the right side of okay, three = sad.
  3. It’s now okay to say very obvious truths out loud without being dismissed as idealistic or unrealistic. It’s hugely liberating.
  4. In the face of a crisis, there are sacred…

This started as a list of things I’ve learnt whilst buying and (surprise!) renovating a house on my own. I wanted to do this because it’s too easy to forget the minutiae when you’re undergoing such a steep learning curve, and thought it would be useful to refer should I do the same again.

Whilst writing, I realised that it’s the kind of list I wish I had read before I started the whole process. …


Been a great couple of weeks on the Receptions pre-discovery.

We had a big meeting with two other product teams last week:

  • Digital Prison Systems — a case management system for prison staff to use to identify, update and monitor prisoners
  • Moving People Safely — Managing the transport for offenders from police-court-prison-hospitals-other prisons — a behemoth task

As the Receptions work represents a ‘join’ between these two products, it was essential to get them on board and see the potential in how our services link together.

HMPPS are in the business of a) managing risk and b) rehabilitating people…


I’ve been tidying up the Receptions work and preparing for what are (effectively) sales pitches next week — one at the weekly Show the Thing, and the other for a group of around 10–12 people who would ultimately be delivering the service we’re recommending within an already existing product.

Although we think this is the right thing — minimising the creation of unnecessary new products in favour of expanding a service that just works — this is definitely not the easy thing! It will involve asking for this thing to be prioritised before other items in their backlog —…

Postcard depicting 1930s Interior, Harrison Hotel Reception

Weeknote 6:2019


When the work is finished, but also only just begun.

Last week, we returned the Findings and Recommendations document on the Prisons Receptions project to our sponsor. Essentially we’ve recommended that we prioritise surfacing critical information about incoming prisoners to staff. This means building some new things to loosely join already existing products, and doing some experiments to blueprint how we can build information architecture around users at their point of need. …

Naomi Turner

Product wrangler and service designer looking for next gig (ex @Justice_Digital / @coopdigital) @maintenancefest advocate and organiser.

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