Looking out for customer needs and continuously improving customer delight within an agile process. How can usability testing be worked into an agile process to create a better product? What are we testing for? Usability should be considered a basic requirement, something to build from, not work towards. …

“May you live in interesting times”, goes the curse, and times don’t get much more interesting than this. When organisations are choosing to pause progress on projects, furlough employees and decimate marketing budgets it’s the companies that use this time to invest in understanding their customers that will come out…

The Product Spaceship is a fun, visual metaphor used to explore, surmise and define a product and its key components to help teams better understand what it is that they’re creating, in a fast and effective way. I first discovered the Product Spaceship during a facilitation training course with Daniel…

People make decisions all day every day, but how often are they measured, considered and with intent? What influenced you to read this post — do you consider that decision to be yours alone? Understanding how people make decisions is crucial for providing good digital solutions, and it’s something we…

I’m currently writing my first hex package, primarily as a learning exercise. The package is simple, it outputs an emoji clock for a given hour, via a handful of available functions. At the heart of this package is the function `get_emoji()` which I initially set-up thusly: defp get_emoji(hour) do…

n.b. This information is just as relevant if you’re using Brunch without Phoenix, just replace the JavaScript in the Brunch config with CoffeeScript. I recently started learning Elixir and the Phoenix Framework, and while porting an existing project into Phoenix I hit a few small road-bumps getting Stylus to compile…

This isn’t a client-bashing tirade, nor an up-turned nose at the sensitivities of designers; instead it’s a calm and balanced exploration into what causes this most unexpected, frequent, logical and potentially destructive request.