How would Customer Support be in 2016
This year the traditional support teams will embrace the elements of how account management is done in a big way. Imagine a customer coming in with a request through any channel, and the handler has data to inform themselves with the history, patterns and all other customer or prospect records when they approach the query. Now, that would be real power for the customer support teams.
Here is what some of our friends at Kayako and across the industry have predicted http://blog.kayako.com/customer-support-predictions-for-2016/
What do you think?