We are Hiring an Operations Coordinator to join our Emergency Assistance team.
Due to our company’s growth, Nomad SOS is currently hiring for several positions based in Central America.
Nomad SOS provides comprehensive worldwide travel assistance and support services to clients who have 24/7 access to our C.A.R.E. Center. When breaking news happens and there is a major incident somewhere in the world, it is very likely that one of our clients are affected. Everyday we make a difference in peoples lives, providing help and support when they need it most. For more information, visit www.NomadSOS.com
We are hiring a bi-lingual (English/Spanish) Operations Coordinator to join our Emergency Assistance team. In this role, you will be the first-point-of-contact for clients calling to request advice and assistance. You will work closely with our medical and security teams to coordinate the best possible assistance for our clients.
Responsibilities:
- Respond promptly to inbound calls/emails
- Obtain & evaluate all relevant information to handle/assess inquiries
- Input relevant information into our internal management system
- Act as liaison between client and various departments
- Communicate with medical and security professionals
- Obtain Medical Records as required
- Provide translation of documents English to Spanish & Vice Versa
- Coordinate international travel arrangements
- Process credit card/financial information
Qualifications:
- Previous emergency/crisis call center experience
- Bilingual in English & Spanish or English & Portuguese
- Exceptional written and verbal communication
- Attention to detail
- Ability to work in a team environment
- Computer and Data Entry Skills
- Efficient Time Management and Organizational Skills
- Energetic and Motivated
- Physically Fit
- Former military is a plus, but not essential
Schedule:
Rotation: Days/Nights
Nomad SOS is a unique company to work for due to the nature of the services we provide and the diverse backgrounds of our employees. We value and respect each others expertise, our success relies on it. We are in the business of saving lives. Your role is very important and it is essential that you are able to work as a valued member of our close-knit team.
It is a prerequisite for all employees to complete our in-house training program. We use this course to evaluate the suitability of applicants, to set a standardization level across the broad spectrum of diverse backgrounds within our company, and to prepare all employees to deploy anywhere in the world in the event of a major incident.
To apply for this position, please visit our Careers page.
