Higher Security Guard Wages Won’t Fix Your Problems
So, your security guards aren’t providing quality service : Higher Security Guard Wages Won’t Fix Your Problems
Personally, I would love to see a significant increase in security guard wages. Not just because it’s hard to feed a family on $7.75 an hour. But because officers have a tough and often thankless job which requires some to risk their lives. However, I don’t believe that higher wages are the panacea that some security professionals believe they are.
That’s because there are 3 problems that I see with their line of thinking:
- You can’t pay someone to be a better employee.
It has been my experience that most people who receive pay raises will not perform their jobs any better than they had prior to the increase. If you have a security officer who is an under performer, increasing his salary won’t change who he is as a person. What will change though, is that you will now have an under performer who is just getting paid more.
- You have the wrong officers working for you.
Think about all the people who you know who make lots of money, but are just bad at their jobs. It’s not a wage issue, it’s a “who is the right person for the job” issue. So rather than focus on higher security guard wages at some future time, focus on developing solutions that allow you to find the most qualified officers for your company.
- Higher wages don’t replace training.
No matter how good your wages are, if your officers are not adequately trained, the service that they provide will never reach its full potential. Consequently, security officers should be provided with ongoing and continuous training that helps prepare them for the myriad challenges that they face.
Despite a lack of substantive facts, I truly believe that just raising security guard wages is not the answer to the quality issues in the industry. So when wages rise, make sure that you are also addressing the other 3 obstacles preventing you from providing the best service possible. If agree, disagree, or have the answer to problem prone officers, please share. Thanks!
Revised by: Chai Nguyen