How Workplace Communication Will Change In 2019
Creating and maintaining open lines of communication is vital to the success of any business.
And, thanks to advancements in technology, sharing ideas with your coworkers and clients has never been easier.
Technology is only going to continue to advance in the coming years. So, staying on top of these advancements will be essential in maintaining strong lines of communication.
As we prepare to enter a new year, now is an excellent time to take a look at all the changes and advancements 2019 will bring. It is time to reflect and prepare for the next chapter of workplace communication.
Here is what you need to know about how workplace communication will change in 2019 and what you’ll need to do to keep up.
The Bots are Coming
2019 is going to see further advancements and use of artificial intelligence in every field. These advancements include workplace communication.
Chatbots may seem clunky and impersonal at times now. But, bots are becoming an instrumental mainstay on workplace communication.
These bots allow for the rapid and continuous relay of concise information. And these programs do this without clogging up a live chatline with basic and easy to answer questions.
As AI technologies continue to advance, this new method of sharing information will open up a new world of communication.
While file share and file sync platforms seemed to be the end all be all not that long ago, a much more streamlined system is quickly replacing them.
The year 2019 will also see the continued rise of content collaboration systems.
These collaboration systems allow several users to access and edit a document or other piece of content at the same time
By allowing people to work together in real time on projects, these programs will help cut down on miscommunication. Content collaboration programs will also help to speed up general productivity.
Workplace chat services will continue to act as an integral part of workplace information sharing in 2019 — with one slight change.
Open chats are quickly replacing private one-on-one conversations. These chats that are accessible by all employees help streamline the information sharing process.
These chats help ensure transparency in the workplace. Open chats also help make sure everyone is on the same page when it comes to current projects or deadlines.
Open chats may seem relatively primitive when compared to other entries in this article. That said, they will play an essential role in the advancement of workplace communication in the coming years.
More Face Time & VR
It wasn’t all that long ago that video conferencing seemed more like science fiction than real-life tech.
Nowadays, video calls have become the norm — and they’re only going to get better.
Thanks to advancements in technology, hosting multi-party video chats are becoming more accessible. And, the quality of these video calls keeps getting better.
On top of that, advancements in virtual reality technology are also changing the game. Rather than looking at a 2D image of your subject, users can immerse themselves in a workspace from anywhere in the world.
As we enter 2019, video calls and virtual reality will become a fundamental part of central workplace communication.
Mobile messaging in the workplace is becoming relatively commonplace at this point and will continue to accelerate over the next few years. We recently conducted a survey, which demonstrated the following results:
While messaging with colleagues and coworkers was most common at nearly 85% of our sample, 74% of users reported messaging with management — either their direct manager or another part of the management organization — and nearly 50% reported communicating with someone outside the organization, such as a partner, supplier or customer.
Messaging mistakes are extremely common
We’d learned this already when we surveyed mobile users — 70% of all smartphone owners have sent a text they wished they could take back. So when we looked specifically at messaging in professional contexts, we weren’t surprised to find messaging mistakes were pretty common there as well.
The survey confirmed what we had already seen anecdotally, which is that users are generally more careful in their professional messaging behavior than in their personal behavior. However, despite this care, 53% of the sample reported having sent a message in a professional context that they wished they could take back.
And as you might expect, mistakes traveled beyond organizational boundaries. 16% of our respondents reported those mistakes were directed at a customer.
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Workplace Communication in 2019
As technology continues to advance, so will workplace communication systems.
Now that you know what advancements you can expect in the coming year, you can begin to plan a way to keep communication flowing in your workplace, improve connectability and reduce costly messaging mistakes.
We’d be interested in hearing what advancements you think will make the biggest impact in 2019, leave a comment below and let us know your thoughts.