The OpenGov FoundationSay Goodbye to MadisonAfter Seven Years of Helping People Govern Better Together, We’re Shutting Down the Open Source Public Engagement Platform on 2/10/19Feb 4, 20199Feb 4, 20199
The OpenGov FoundationinFrom Voicemails to VotesSection 4: Capacity for changeA look inside institutional constraints and opportunities for congressional teams to improve constituent engagement approaches.Jan 30, 2017Jan 30, 2017
The OpenGov FoundationinFrom Voicemails to VotesSection 1: Project overviewMapping the processes, technology, and human experiences behind the scenes of Congress’ constituent engagement operations.Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to Votes3.3 Staff perspectives on the best ways to get heardThe channels, tools, and strategies that get attention and inform the opinions of congressional teams.Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to VotesGlossary of termsBatching — The process of automatically or manually sorting incoming communications and placing in larger mail sets.Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to VotesSection 5: Designing for people-centered operations in CongressOpportunities for The OpenGov Foundation and our partners to expand upon this project.Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to Votes4.2 Mindset on making changeHow congressional staff perceive their ability to affect the handling of constituent engagement.Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to Votes1.2 MethodsA human-centered and systems design approach for Congress.Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to Votes2.4 Opportunities to improve engagement operations1. Invest in improving the user experience (UX) within approved constituent relationship management systems (CRM).Jan 29, 2017Jan 29, 2017
The OpenGov FoundationinFrom Voicemails to Votes2.2 User needsUnderstanding the “users” of congressional constituent engagement operations.Jan 29, 2017Jan 29, 2017
