PADDY HAMILTON

…doing research continuously. That research should inform the decisions the product team is making. (And conversely, the research agenda should sometimes drive development priorities because sometimes you need to make stuff specifically to support the needs of your researchers. It’s a two-way conversation.)

…o wander. Instead, as MIT professor and Harvard alum Sherry Turkle points out in her excellent book Reclaiming Conversation, your attention is captured and divided.