Passage AIBlue Ocean Contact Centers Case Study | Passage AIThe contact center is at the leading edge of use cases for chatbots, and for good reason. As the third decade of the 21st century…Dec 23, 2019Dec 23, 2019
Passage AIBridgestone Case Study | Passage AISmall to medium businesses face quite the customer service challenge in today’s retail environment. A study by HubSpot determined that 82…Dec 20, 2019Dec 20, 2019
Passage AIAI/NLP’s Role in Operational Effectiveness for Private Equity Portfolio CompaniesPrivate equity (PE) has been consistently outperforming other asset classes and has played an ever increasing role in reshaping global…Dec 8, 2017Dec 8, 2017
Passage AIClinical Trial Patient Experience and Recruitment Effectiveness with AI/NLP ChatbotsBiotechnology and pharmaceutical companies have seen a rapid growth in clinical trials, thanks to major advancements in drug discovery and…Dec 7, 20171Dec 7, 20171
Passage AINatural language processing is improving automated customer support | Passage AICEOs, CIOs, CMOs, and CXOs alike are increasingly focused on creating customer experience (CX) that is more responsive, intelligent…Oct 8, 2017Oct 8, 2017
Passage AINext Generation Customer ServiceCustomer service, a key function of any successful business, can make or break a company. Customer dissatisfaction leads to defections and…Oct 3, 2017Oct 3, 2017
Passage AIA New Age of Intelligent Conversational InterfacesTwo trends are driving massive changes in the technology industry today: First, the rise of conversational mediums such as messaging…Jun 15, 2017Jun 15, 2017