Dana PattoninOntario Digital ServiceThe ODS Service Design Playbook (and scaling service design)tl;dr: We’ve recently launched a new Service Design Playbook, and we’re experimenting with new ways of teaching service design through…Dec 14, 2017Dec 14, 2017
Dana PattoninOntario Digital ServiceThe truth about talking to usersThe first rule of user research: talk to users. The second rule of user research: don’t believe those who say you can’t talk to users.Jun 21, 20171Jun 21, 20171
Dana PattoninOntario Digital ServiceService design: unconference insightsIf we’re going to design good services for the public, we need to understand what the public needs. That’s at the core of all the work we…May 8, 2017May 8, 2017
Dana PattoninOntario Digital ServiceThere’s nothing wrong with being unoriginal“If I have seen further, it is by standing on the shoulders of giants.”Dec 7, 20163Dec 7, 20163
Dana PattoninOntario Digital ServiceThe quest for digital consistencyPublic servants care. They care hard. They care about the issues, they care about the people, and they are genuinely eager to make a…Oct 6, 2016Oct 6, 2016