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I’m a huge fan of Simon Sinek and his Golden Circle. I highly encourage you to watch his TED talk. So I decided that in order to properly introduce Pendo that I needed to start with “why.”

Bad software products frustrate me

Unfortunately, one of my many personality flaws is a lack of patience. I just hate it when I start using a software application where I want to quickly accomplish something, and I get stuck. Maybe the page is slow to load or the button isn’t where I expected it to be. …

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