May 22, 202012 Books to becoming a Well-Rounded UX LeaderA curated list of books encompassing UX, leadership, psychology, and business/innovation. “What books should I read to get into UX?” — aspiring UX leader It’s the same question I asked when I first transitioned into the field from psychology back in 2014. Unbeknownst to me, a young, naive, aspiring UXer…Ux Books6 min readUx Books6 min read
Published inUsabilityGeek·Apr 2, 2020Free Tools for Remote User Research TestingA list of free online UX testing tools for remote user research, organized by methods including: interviews, usability testing, click tests, card sorting, diary studies, surveys, experience sampling, field studies, analytics, and participant recruiting tips. *Please note that not all tools may be GDPR-compliant for data and privacy protection. …Remote Working6 min readRemote Working6 min read
Published inUsabilityGeek·Mar 29, 2020Last-Minute Remote User Research during CoronavirusA case of last-minute adaptation from in-person studies to remote moderated research using Zoom’s remote control feature. A long time ago, all the way back on March 11th, I had 8 in-person interviews scheduled for the next day, March 12th. I had my study plan and discussion guide buttoned-up, prototypes…UX Research5 min readUX Research5 min read
Published inUsabilityGeek·Feb 29, 2020Unmoderated Usability Tests for UX ResearchWhat are unmoderated studies? Unmoderated studies are done by participants following a set of instructions. Participants can complete the study any time, anywhere, and there is no researcher involved, so there’s no need to go through scheduling and the heavy logistics. If you want to get a taste for how people design…Usability4 min readUsability4 min read
Aug 13, 20194 Ways to Find Out Why People Aren’t Signing Up for your Product or ServiceThe age-old problem faced by all companies, big or small. Users are visiting your website, they might click around, maybe even on the free trial button, but they leave! Why aren’t they signing up? There could be a million reasons why people don’t sign up. For example: They aren’t seeing…UX Research5 min readUX Research5 min read
Published inUsabilityGeek·May 26, 2019Non-UX Podcasts for UX InspirationYou can easily just Google “Best UX podcasts” and you’ll find a ton of recommendations out there. But I’m not going to talk about any UX podcasts. And personally, I don’t listen to any UX podcasts. And here’s why — I read a lot of Medium articles (say whaaaat?), blogs…Podcast5 min readPodcast5 min read
May 20, 20195 Moderating Mistakes and How to Avoid ThemThis article was adapted from my YouTube video of the same title. Don’t you think our product is good and useful? Would you want to buy it? Uhh sure yeah, it’s great and I would buy it. #1 Leading questions Those are examples of leading questions. Questions like those are not only…User Research4 min readUser Research4 min read
Published inUsabilityGeek·Nov 30, 2018UX Researcher: The Bearer of Bad NewsOriginally posted on my blog Nov 2017 “Kevin, you’re like the bearer of bad news,” my coworker joked to me as we walked out of a debriefing meeting. It was my second month on the job doing UX Research at Google, and they had caught on quickly. Googlers are smart…UX Design4 min readUX Design4 min read
