Promoter.ioStranger NPS Things That Can Destroy The Value of Your Customer Success EffortsThere is something strange happening in the world of NPS. Practices and implementations that seem straight out of another world.Oct 27, 20171Oct 27, 20171
Promoter.ioinNet Promoter ScoreAre there circumstances in which a company should exclude customers from NPS (Net Promoter Score)…There is a fairly simple question you can ask yourself to help you determine if a customer should be included in your NPS survey or not…Oct 26, 2017Oct 26, 2017
Promoter.ioinNet Promoter ScoreDoes improving your Net Promoter Score (NPS) correlate to improved business outcomes?As long as you’re measuring NPS the correct way, an improving Net Promoter® Score WILL absolutely align with increased revenue growth as…Oct 26, 2017Oct 26, 2017
Promoter.ioinNet Promoter ScoreIs it “cheating” to label each number on the NPS scale?Yes, it would be cheating yourself out of accurate and unbiased data. The outside world is unlikely to care, unless you’re attempting to…Oct 17, 20171Oct 17, 20171
Promoter.ioinNet Promoter ScoreWhat factors affect your Net Promoter Score?The simple answer is that anything and everything that your customer experiences while using your product/service can affect your Net…Sep 22, 2017Sep 22, 2017
Promoter.ioAn Interview with Chad Keck, Cofounder & CEO of Promoter.ioPromoter.io helps companies understand the true ‘voice of the customer’ by allowing them to easily build, launch, measure, engage, and take…Sep 5, 2017Sep 5, 2017
Promoter.ioinNet Promoter ScoreWhat is the average NPS response rate these days?As already mentioned here by a few people, response rates are going to fluctuate from company to company due primarily to both the timing…Aug 14, 20171Aug 14, 20171
Promoter.ioinNet Promoter ScoreHow many respondents do I need for my NPS to be relevant?The Net Promoter Survey is unlike a traditional survey or traditional research in that it’s NOT an exercise in statistical analysis.Aug 14, 20171Aug 14, 20171
Promoter.ioinNet Promoter ScoreIs there an immediate benefit to Net Promoter Score? Is it worth the investment?The quick answer is, HELL YES … there are immediate benefits (both strategic and financial) and it is absolutely worth the investment.Aug 11, 2017Aug 11, 2017
Promoter.ioinNet Promoter ScoreDo Net Promoter Scores matter?The answer really depends upon what you’re doing with the score itself.Aug 11, 2017Aug 11, 2017
