How to find the right office cleaning services in London

When selecting contractors for cleaning your office your main priority is naturally to find someone who is reliable, efficient and professional. It might seem like a simple enough task, and one of little importance perhaps, but actually, keeping your office tidy and clean will not only increase the productivity of your workforce, but also help maintain a positive atmosphere in the workplace.

Additionally, a cleaning contract typically runs for one year, so making the wrong choice could prove costly and problematic as time progresses.

So, how do you find the right one?

Like 99% of people in this country, you can start your search on Google, keying in your query, and waiting for Google to work its magic and spit out a list of local agencies. But try and put in the keyword, for instance, “office cleaning services in London” into the search engine. Go on, I’ll wait right here.

Done? Well, now you will have seen that pages upon pages of cleaning companies will have appeared, all of them seemingly offering the same services, at the same standard and with the same calls to action to give them a call for a free quote. So how do you differentiate them and how do you choose the right one for you, especially in a huge city like London that seems to have a cleaning service at every corner?

Luckily for you, there are some indicators, some tell-tale signs on their websites that will clue you in on the reliability of the agency and whether they will fit your needs. Here are 5 things to keep in mind as you evaluate their website that will help you find the right office cleaning services in London.

1. Accreditations

There are two main types of accreditations you should look out for:

  • ISO 9001 is a certified quality management system for organisations who want to prove their ability to consistently provide services that meet the needs of their customers.
  • ISO 14001 sets out the criteria for an environmental management system and will give you an idea of how environmentally-friendly the company is. Using a company that is green and that helps you lower your carbon footprint has a number of benefits on both your employees and your environment, which we will cover in a separate article in the next few weeks.

2. Bespoke packages

The agencies’ websites will all list a series of services they provide, but exactly how flexible can they be? Do you need to buy an “off-the-shelf” package or can it be customised to your own needs? Can you have add-ons as and when you need them, rather than regularly pay for services you don’t need all the time?

A good indicator of this on their website is if they invite you to request a customised quote, or they offer to come and visit your office before giving you any price, in order to make it very specific to your environment and needs.

3. Accountability

You might request to do a trial of their service before wanting to sign a long-term contract, but what assurances do you have that they will maintain the same level of service? Will you have a dedicated account manager who will quickly deal with any issue if it arises? Do they have a system in place to ensure a high quality of cleaning throughout the whole duration of the contract?

Look on their website for information of how they deal with issues and ensure consistent quality control.

4. Professional bodies membership

There are 2 main professional bodies that could give you an indication of their standards:

  • BICSc (British Institute of Cleaning Science) is the largest independent, professional and educational body within the cleaning industry.
  • BIFM (British Institute of Facilities Management), which promotes excellence and embeds professional standards in facilities management.

5. Insurance

You have to have a way to protect your business should an accident happen, so you want to make sure the agency is fully ensured as well as compliant with “Health and Safety” and “Employment Law.”

There are always other things you can ask later on in the process, such as exit clauses on their contracts, how they train their employees, if they have any references etc. but the above points are the top things to look out for even before you engage with the company, to help you sort through the good ones from the bad ones and get a final selection of companies to contact.

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