How ISO 9001:2015 Would Have Saved Jurassic World
Picture the scene:
The seatbelt light comes on and your captain announces that you’ll soon be arriving at your destination.
You look out the window and see it: a breathtaking emerald island soaring out of the azure ocean 10, 000 feet below.
The landing is smooth; the cabin crew are smiling; you’re bags are first on the carousel.
You take a limousine to the five star resort where the bell boy switches your suitcase with a cocktail inside a coconut and before you know it you’re looking up at the entrance of the world’s first ever dinosaur holiday resort: Jurassic World.
You look around knowing you made the right decision. Children run excitedly between enclosures, gawping at the huge prehistoric creatures which roam their natural environment behind towering walls of reinforced glass. Brachiosaurus, Stegosaurus, Velociraptor — they’re all here!
If only you could find the most famous of them all, the Tyrannosaurus Rex. You shrug off the thought of that incident that happened 20 years ago when a few dinosaurs managed to escape. This is the 21st Century, you think, sipping your pina colada. What could possibly go wrong?
You hear a deep thud and look inside your cocktail. Ripples start to spread across the creamy surface, coming thicker and faster. Suddenly a deafening roar tears through the tropical serenity. You spin around and your jaw drops. You’ve found the T-Rex, and he looks hungry. With his gaping jaws looming over you, you wonder how he could have possibly escaped.
If only management had conducted a proper risk assessment.
Faulty equipment, human error, data loss — these are issues that almost all organisations face, although the consequences may be slightly less carnivorous than the ones at Jurassic World. However, many organisations still approach risk reactively, only responding to risk factors once they have made an impact on the company (or consumed a guest).
To improve customer confidence and satisfaction, assure consistency of quality of goods and services and to establish a proactive culture of prevention and improvement, organisations are mandated to adopt a ‘risk based approach’ under ISO 9001:2015.
This renewed focus on risk requires your organisation to be proactive rather than reactive, preventing potentially damaging events while continually promoting improvement. Embracing risk based thinking will not only help to minimise incidents of T-Rex escape, but also ensures that your organisation is prepared should such an incident occur.
Incorporating what was previously titled ‘Preventive Action’, the risk based approach requires an organisation to:
Clearly the Quality professionals at Jurassic World did not have the proper information at their disposal to prepare them for the implementation of risk based thinking in ISO 9001:2015.
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Originally published at quality.eqms.co.uk.