Image for post
Image for post

Google Customer Match is a much-used remarketing format in the PPC retargeting platform. This retargeting format offers an enhanced interface to target potential customers. Previously it was unavailable in Google PPC platform to re-targeting distinct audiences, but Customer Match (CM) has opened the possibilities. Google CM makes PPC ads more personal in term of targeting audience.

What is Customer Match (CM):

This is a new feature in Google Adwords for structuring remarketing lists. It enables advertisers to upload customer email lists into their Adwords accounts. Advertisers can avail this particular feature across Google ads platforms- Gmail, Youtube and Display Network.

Google CM targets the signed in audiences in Google against the matches of uploaded email lists in Adwords. Google CM is much different from Google RLSA (Remarketing Lists for Search Ads) and can work across the devices.

CM does not use cookies like RLSA, rather uses email lists, this is why CM is more accurate to retarget customers. CM enables advertisers to promote brands before the most dormant audiences.

In short, advertisers can now create specific groups of audiences and target them in a more controlled way.

How Google Customer Match Works:

To proceed to Google Customer Match, you need to create an email list of targetable audiences. Here you can find it similar to Facebook Customer List features.

You need to acquire minimum 1000 customers email addresses before uploading into a shared library of Adwords. Google then works to match your email list with those of the signed in users. Your ad will be displayed for the users, who share the same email addresses of your email list.

You can create separate groups of email lists so that you can design the most relevant ads for each of the groups. It means you will not only be able to develop distinct ads for a specific audience, but you can adjust your bid accordingly.

To success in gathering productive email addresses, newsletter subscriptions or another kind of membership options available in your website work well.

Google is very much aware of data security, and therefore the email lists cannot be used to serve other purposes.

How to Use Adwords API to Upload Email-lists:

Here is a step by step guide to using API to upload email list

  • You need to sign up first to the API then click on Shared Library
  • If you are fresher in Adwords remarketing, you have to click on Create List. And for people, who have previously created list have to open Remarketing List and select Customer Emails.
  • Define a name for the list and select Upload Customer Email Addresses
  • You can now upload the list of email addresses in plain text. Adwords will hash them using SHA256 (one-way industry standard hashing)
  • You may define the membership duration
  • Accept the terms and click on Upload and Save List. The data will be uploaded now, and it may take up to 3hours
  • After the completion of uploading, it is time to add this new Customer Match audience to your campaign

A Quick View on how you can utilize Customer Match

  • Existing customers can be excluded to use nonbrand keywords to target new customers
  • Re-targeting old customers, who once purchased from your store but did not return for a long time is easier
  • You can even cross-sell your products to the existing customers
  • Using CM is a clever way to find Look-Alike customers

Though Customer Match is a great remarketing feature one must use a combination of RLSA and CM as a remarketing module to extract the best out of the AdWords retargeting

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store