[Interview] What can you do to start learning from your website data?
Quite simply, being able to measure stuff gives you insight into how people are interacting with your business. The trouble is, leveraging the insight can be a bit tricky if you don’t know what you’re looking for.
Everyone knows, or at least talks about the fact, that data holds the key to most of our business problems. But the idea of it holding all of the answers feels kind of fuzzy and abstract — people want to know how.
In Dubai’s World Trade Centre during Gitex Technology Week, this very subject was discussed by a panel of industry experts, including myself. “Harnessing & Learning from Enterprise Data” was the topic, which sent the conversation meandering through conversion optimisation, data visualisation and even internal data culture at companies.
“In terms of conversion rate optimisation in the UAE, the industry is primed for growth. An area that can do very well is mobile apps and the general mobile experience. Mobile adoption is a extremely high in the UAE.” — Kyle Newsam
Tech Talks panel discussion at Dubai World Trade Centre
Sifting through the clutter
Now, most of us have probably had reports land in our inboxes, only to find a complex medley of vanity metrics and data puke. It’s about as appealing as it sounds. Which is why a lot of people are in need of a ‘better way’.
But metrics aren’t the villain. Having more information is obviously a good thing. Getting better at spotting the useful stuff and then taking some kind of action is really the key.
Exploration & experimentation
Admittedly, the solution to some problems that you find in the data aren’t obvious. This is when we look to our trusty buddy a/b testing. If you and your boss have different opinions, no problem. Just test it and see what works.
Conversations in the office such as ‘I wonder if people prefer the the older feature or the new one that we’ve built’ will become redundant.
Netflix A/b testing images of movies and box sets
Listen to the interview for more in-depth examples & let us know your thoughts below.