Convenience is a very important thing.
But I would argue that convenience is more important for the company than it is for the user. I am all for the best user experience, but just because bots and these types of services are the big trend in Asia, and will eventually be in the U.S as well, does not make it better.
Privacy, is something that people are starting to become aware of, or their lack of online, more and more these days.
Do I like Uber? Sure. How about messenger? It has it’s draw backs but why not.
But would I be happy to forgo my privacy just to make my life 7 seconds more convenient? Hold on there sunshine. Whose listening in and where is all this information going and what is it being used for?
This makes me very wary.