Rob YoungTransforming the employee experience with AI-driven automation for HRThere’s no doubt that we’re living in the era of the employee. Few industries know this better than HR.May 30, 2018May 30, 2018
Rob YoungHow adidas is empowering employees with an enhanced self-service experienceJoin us April 12 for an in-depth discussion about how adidas utilized an AI-driven agent to facilitate and automate employee service…Mar 30, 2018Mar 30, 2018
Rob YoungVirtual agents: Is the IT service desk ready for the future of work?What is commonly being referred to as “the future work” is today’s reality in many organizations.Feb 19, 2018Feb 19, 2018
Rob YoungApplying AI technology to ITSM: the difference between NLP & NLU and why it matters for enterprise…In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today.Feb 9, 2018Feb 9, 2018
Rob YounginBuzzRobotApplying AI technology to ITSM: a holistic approach (part two)In my last post, I discussed how AI and machine learning are applied in IT. In this post, I’ll share examples that are working today.Jan 18, 2018Jan 18, 2018
Rob YounginBuzzRobotApplying AI technology to ITSM: what you need to know (part one)There is a great deal of interest in gaining the benefits of AI in IT service management. But what does AI for ITSM look like? Is it simply…Jan 8, 2018Jan 8, 2018
Rob YoungFour ITSM predictions for 2018In ITSM change is inevitable and constant. Falling behind has undesirable consequences.Dec 23, 2017Dec 23, 2017
Rob YoungReady to reduce MTTR, cost per ticket and cut call volume by up to 70%?In my recent podcast, I was joined by Brian Lee, Senior Solutions Consultant, Neva. We discussed how and why AI-driven automation improves…Dec 14, 2017Dec 14, 2017
Rob YoungAI-driven automation: IT and business user advantages fuel early adoptionAs with earlier types of emerging technologies (most recently cloud, mobile and social), there is a level of uncertainty and new…Dec 6, 2017Dec 6, 2017
Rob YoungAI-driven automation: the future of ITSMIn my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises…Nov 27, 2017Nov 27, 2017